FAQ

Products

We proudly support Australian brands and businesses in our online store.

Product Information, including dimensions and Ingredients (where applicable) will be listed in the product description of each item.

Should you require further information on a product please contact us through our Contact Form. We will envisage to get back to you as soon as possible with the information you require.

No returns will be accepted on any skin, sun or body products or bundles containing these products due to hygiene reasons. No returns will be accepted on SALE items.

Shipping

Currently we only ship within Australia

We use Australia Post as our shipping carrier

Free Express Shipping: $0 *generally 1-4 business days when you spend $99 AUD or more

Standard Shipping: $10 *generally 2-8 business days when you spend $0 - $98 AUD

Express Shipping: $15 *generally 1-4 business days when you spend $0 - $98

*Delays can occur in peak periods.

*Australian Delivery times: https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

You will receive an email with a tracking number as soon as your purchase has been processed and shipped.

We recommend downloading the Shop app to monitor the status of your order.

If you still have any questions about your order, please send an email to hello@seagrassandsand.com.au with your order number and the order confirmation email and we will get back to you.